INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What to do if payment fails?

If possible, you may try adding funds to your PayPal balance and pay using the PayPal balance instead of a card. This usually works better for international payments.

The toppers in my wishlist are missing.

After adding a new Topper to your wishlist, the products you previously added will appear in your wishlist.

Are your toppers the same as Pair's?

My toppers are made of PC plastic through a mold and have square magnets embedded in them. Almost the same as Pair's.

Can I make a return if I don’t like my order or the toppers don't fit?

Sure! We’re 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment.

We do not accept refunds for rhinestone toppers and toppers wallets.

Please be advised that shipping fee and express shipping fee are non-refundable.

How long does PairToppers take to ship?

Usually shipped within 3 days, you can receive it in approximately 12-18 days.

What payment methods do you accept?

Paypal, Pay Later,debit or credit card,Apple Pay,Google Pay.

How can I track my order?

To track your order, please visit the My Orders page in your account to check your order status.

What countries can you ship to?

Can be shipped to more than 200 countries and regions, including the United States, Canada, Australia, the United Kingdom, Germany, France, Italy, Spain, Russia, Lithuania, Estonia, Latvia, Finland, Sweden, Norway, Belarus, Ukraine and Poland, etc.

What should I do if my payment fails?

My website is paid through Paypal, and debit and credit cards are also paid through Paypal. You can contact Paypal and they will help you. Thank you!

I placed an order, why didn't I receive any points?

Sorry, no points are awarded for purchasing toppers.

You can join our Affiliate Program and earn a 20% commission on orders placed by the user. Thank you very much!
https://pairtoppers.com/affiliates/

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS