RETURNS AND REFUND POLICY

When you receive your order, In the unlikely event there are any issues with your toppers, please get in touch with us at hello@pairtoppers.com as soon as possible so we can help rectify the issue.

We are sure you will be happy with your order but we do operate a flexible exchange, return and refund policy. If you are unclear about any of the information, please contact us by email at hello@pairtoppers.com. 

 If you need to return your toppers to us for refund or exchange:

All returns must first be approved, any items returned to us without pre-approval will not be accepted.

  • Please email hello@pairtoppers.com and we can provide instructions on how to send your item back to us.
  • You should send these back to us within our extended return period of 14 days from the date of delivery to you.
  • It is your responsibility to return the item unworn and in perfect condition with the original packaging intact.
  • International customers are advised to contact us prior to arranging a return to benefit from a discounted corporate rate versus sending yourselves.

REFUNDS:

If you are requesting a refund, please be aware of the following before requesting a refund of your item, either in part or full.

We DO NOT refund any original delivery costs you paid for your eyewear!
Topper Wallets and Rhinestones are not eligible for returns or exchanges.

We always strive to action your refund as soon as possible and in any event within 14 business days of your return being received and confirmation sent to you.